Returns & Exchanges
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please use our return portal below.
If your return is approved, we’ll provide a prepaid return shipping label along with instructions for sending your item back.
If you have any questions about a return, you can always contact us at support@normieco.com.
Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exchanges
Need a different size or item? No problem. Start a return through our portal and select the exchange option. Once approved, you’ll be able to pick your replacement right away.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@normieco.com.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging, along with proof of purchase.