Thank you for shopping with us! Our goal is to make your experience as smooth as possible, including ensuring your order is processed and delivered efficiently. Below is our shipping policy outlining how we process and deliver orders.
Free Shipping:
-
We offer free shipping based on order value and destination:
-
United States: Free standard shipping is available on all orders over $99 USD shipped within the United States.
-
Canada: Free standard shipping is available on all orders over $175 CAD shipped to Canada.
Please note that international shipments to Canada may be subject to customs duties, taxes, or import fees upon delivery. These charges are determined by Canadian customs authorities and are the responsibility of the customer, not our company.
-
Order Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Methods & Delivery Times:
-
We offer a variety of shipping options at checkout, including standard and expedited services.
-
Delivery times depend on the shipping method selected and the destination address.
-
Please note that any shipping times are estimated, not guaranteed. Once your order is in the hands of the carrier, we are not responsible for any shipping delays or for lost/stolen products caused by the carrier.
Shipping for Returns & Exchanges:
-
Please visit our Returns & Exchanges page for up-to-date information on return shipping.
Have any additional questions?
-
Please reach out to customer service by emailing support@normieco.com
